Terms of service
As of December 30, 2025
1. Scope and Definitions
(1) The following General Terms and Conditions (GTC) apply to all business relationships initiated (collection of goods on site) and/or processed (delivery to the customer) via the domains www.schettlers.de, www.schettlers.com, www.zahnputzpulver.de, and www.zahnputzpulver.com. The version of the General Terms and Conditions valid at the time of the order shall apply.
(2) The contracting party and owner of the domains mentioned in paragraph 1 is Weiß & Schettler GmbH, Farmweg 1a, 19063 Schwerin, represented by Falk Schettler (hereinafter referred to as "Seller").
(3) The products offered via the domains mentioned in paragraph 1 are intended exclusively for consumers with full legal capacity as end users. For the purposes of these Terms and Conditions, a "consumer" is any natural person who enters into a contract for purposes that are predominantly neither commercial nor related to their independent professional activity (Section 13 of the German Civil Code). Any person who has reached the age of 18 has full legal capacity.
2. Conclusion of Contract
(1) The product descriptions contained in the seller's online shop do not constitute a binding offer by the seller, but rather serve as an invitation to the customer to submit a binding offer.
(2) The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding offer to purchase the goods in the shopping cart by clicking the button that completes the order ["buy now"]. Alternatively, the customer can also submit the offer to the seller by telephone, email, mail, or via the online contact form.
(3) The seller may accept the customer's offer within five working days,
a) by sending the customer a written order confirmation or an order confirmation in text form (email), in which case the receipt of the order confirmation by the customer is decisive, or
b) by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or
c) by requesting payment from the customer after the customer has placed the order.
If several of the aforementioned alternatives apply, the contract is concluded at the point in time when one of the alternatives first occurs. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth working day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.
(4) Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at that address. In particular, if using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller for order processing can be delivered.
(5) The German language is the only language available for concluding the contract.
3 Right of Withdrawal
(1) Consumers have a right of withdrawal.
(2) Further information on the right of withdrawal can be found in the seller's cancellation policy.
4 Prices and Payment Terms
(1) All prices include statutory VAT plus shipping costs.
(2) Shipping costs and conditions are described under "Shipping Costs".
If the buyer collects the ordered goods from the seller after arranging an appointment with the seller, no shipping costs will be incurred in any case.
(3) Payment is made via the online payment methods communicated to the customer by the seller before the order process is completed.
(4) If advance payment by bank transfer is agreed upon, payment is due immediately upon conclusion of the contract, unless the parties have agreed upon a later due date.
(5) If the payment method "SOFORT" is selected, payment processing is handled by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"). To pay the invoice amount via "SOFORT," the customer must have an online banking account that is enabled for participation in "SOFORT," authenticate themselves accordingly during the payment process, and confirm the payment instruction to "SOFORT." The payment transaction is then carried out immediately by "SOFORT," and the customer's bank account is debited.
The customer can find more information about the "SOFORT" payment method online at https://www.klarna.com/sofort/.
(6) When selecting the "PayPal Invoice" payment method, the seller assigns their payment claim to PayPal, but retains the right to collect the claims in their own name and for their own account. Before accepting the seller's assignment, PayPal conducts a credit check using the customer data provided. The seller reserves the right to refuse the "PayPal Invoice" payment method to the customer in the event of a negative credit check result. If the "PayPal Invoice" payment method is approved by PayPal, the customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies a different payment term. In this case, payment can only be made to PayPal with legally binding effect. However, even in the case of assignment of the claim, the seller remains responsible for general customer inquiries. B. regarding the goods, delivery time, shipping, returns, complaints, notices of cancellation and returns, or credit notes. The General Terms of Use for PayPal's Pay Later service, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms, also apply.
(7) When selecting SEPA Direct Debit as the payment method, the invoice amount is due after a SEPA Direct Debit mandate has been issued, but not before the pre-notification period has expired. The direct debit will be collected when the ordered goods leave the seller's warehouse, but not before the pre-notification period has expired. Pre-notification is any communication (e.g., invoice, policy, contract) from the seller to the customer announcing a charge via SEPA Direct Debit. If a direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit without justification, the customer is liable for any fees incurred by the respective financial institution for the chargeback, provided the customer is at fault. The seller reserves the right to conduct a credit check when SEPA direct debit is selected as the payment method and to refuse this payment method if the credit check is negative.
(8) When payment is processed via the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, payment is made to Klarna. The customer always receives the goods first and then has a payment period of 14 days from the date of shipment. Klarna Bank's payment terms for purchases on account apply, available at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID%20/de_de/invoice?fee=0
5. Shipping and Delivery
(1) Unless otherwise agreed, goods are delivered to the delivery address provided by the customer.
(2) If delivery of the goods fails due to reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the initial shipping costs if the customer effectively exercises their right of withdrawal. For return shipping costs, the provisions set forth in the seller's cancellation policy apply if the customer effectively exercises their right of withdrawal.
6. Retention of Title
The goods remain the property of the seller until full payment of the purchase price.
7. Buyer's Warranty Rights
The buyer's warranty rights in the event of defective goods are governed by the statutory provisions.
8. Severability Clause
The invalidity of one or more provisions of these Terms and Conditions shall not affect the validity of the remaining provisions. Should a clause be or become invalid, the statutory provisions shall apply in its place.