Refund policy

Quote from the German Civil Code (BGB) §312g Right of Withdrawal: Consumers have a right of withdrawal pursuant to § 355 for contracts concluded away from business premises and for distance contracts.

More information: § 312g BGB - Individual Provision

The withdrawal period is fourteen days from the date on which the buyer, or a third party designated by the buyer—other than the carrier—takes possession of the goods.
To exercise the right of withdrawal, the buyer must inform Weiß & Schettler GmbH, Farmweg 1a, 19063 Schwerin, email address: post@zahnputzpulver.de, of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, via a contact form, or by email).
To meet the withdrawal deadline, it is sufficient for the buyer to send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Important note:
Tooth-cleaning powders, cosmetics, personal care items, food products, and hygiene articles that are regularly used in connection with food (e.g., shaker inserts for spice jars) cannot be returned for hygienic reasons. Should the buyer nevertheless withdraw from the contract, they shall bear the costs of the return shipment as well as any loss in value of the products that are no longer resalable.