Shipping policy

To all our loyal tooth-cleaning powder fans outside of Germany: Unfortunately, EU regulations prevent us from supplying you. A law has been enacted that makes it impossible for us to ship to other European countries profitably.
We apologize for this.

Regarding wine: Shipping is available only within Germany, with a limit of 18 bottles per order. Shipping costs are calculated based on weight and range from €6.50 to a maximum of €9.50 per shipment.
Please only order wine if you are at least 16 years old, possess a valid form of identification, and are able to receive the package in person.
In accordance with the Youth Protection Act, the DHL courier will check your ID before handing over the package.

Alternatively, you are welcome to pick up your wine from us, in which case no shipping costs will apply. You can find us here: https://maps.app.goo.gl/6FpLMwef7zuZwVJg8 – please arrange an appointment in advance.

For all other orders:

(1) Shipping to destinations within Germany:
Orders with a total value of €20 or more qualify for free shipping.
For orders with a total value of less than €20, a shipping fee of €3.99 applies—with one exception: shipping for refill pouches costs only €1.99. In this case, orders of €20 or more also qualify for free shipping.
For combined orders (e.g., a tin plus a refill pouch) with a total value under €20, the system may add the shipping costs together; should this happen, we will refund the €1.99 charge to you.

(2) Shipping to destinations in EU countries (excluding Germany):
This will no longer be possible as of August 12, 2026, due to new EU regulations. (3) Shipping costs apply only to order quantities of up to 10 products per shipment, excluding wine. For orders that include bottles of wine, shipping costs are calculated based on weight, up to a maximum of €9.50.
Larger order quantities may be accommodated upon prior arrangement.

(4) Goods are delivered via shipment to the delivery address provided by the buyer. Standard shipping is handled by DHL or Deutsche Post, typically on the first business day following the date of the order. In the case of "payment in advance," the dispatch time is determined by the receipt of the full invoice amount in one of the seller's accounts. Within Germany, the transit time for a shipment to reach the buyer is generally up to 4 days; outside of Germany, it may take slightly longer.

(5) If delivery of the goods fails for reasons attributable to the buyer, the buyer shall bear any costs incurred by the seller as a result.

(6) Delivery is carried out using the shipping methods available in the online shop. By placing an order, the buyer agrees to the available shipping methods and acknowledges that timely delivery is feasible. There is no entitlement to a specific shipping method that is not currently offered.